The following items can not be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Custom or personalized orders (Unless the Error is Ours of course ).
-Intimate items (for health/hygiene reasons)
- If you find you have made a error on the Personalizing of a item DON"T worry WE WILL WORK WITH YOU TO GET THE ITEM REORDERED at DISCOUNT as we all make errors and we really do care about our customers.
For Non-Personalized Items, you may make returns
within 7 days of Dlvy, Simply email Sales@lavingtondesigns.com
With Your Name and Detail of the Order and reason for Return,
Buyer is Fully responsible for return shipping.
If you receive an Item that is Defective, please Contact
Lavington Designs with in 48 hrs of receiving your Order for return.
If Lavington Designs has made an error in the Monogramming of your order, Please contact us within 48 hrs. of Delivery for Return or
Replacement of your order.
Please Be sure to Choose your Thread Colors and Fonts Carefully as personalized Items are not returnable due to fonts or thread color choices. I am Happy to send you a Sample of your Monogram before I do the Embroidery all you have to do is ask in the notes section of your order.
Make Sure you check all SPELLING of Names and Monograms
as I will embroider them exactly as you enter them in the order.
Please Use the Notes Section of the Order if you have any comments or question about the order, you may also request
I send you a Picture of the Design before I embroider for your approval if you like.
This section of the order is Helpful if you're not 100% sure on the font you want, Just let me know what Fonts you're thinking about, and I can type out your Monogram in each Font and send to you for Selection.
Sizes and Coloring:
Please be careful and read the Sizing information provided on all clothing Items before ordering if you need more Info on sizing, please email us before ordering.
We Try to make colors of the items as clear as possible however colors can look slightly different on Computers.
ERRORS MADE BY CUSTOMER:
If you have ordered something and realize you have made a mistake
Please let me know, and I try and work out a Discount with you to get your item remade. As I want you to be HAPPY and I realize we all make mistakes from time to time.
Please see are Monogramming Rules Page
Have a question about what Monogram style to use Just email us.
Font Sizes will Differ by Item.
Size has everything to do with the number of letters in the name or Monogram and the size of the Hoop that fits in the item.
A 1-inch Monogram for a 5 letter name would be 5 1/4 long.
And Hoops only come in specific sizes.
I will make every Effort make all Monograms the BEST SIZE for the item ordered NOT to small and NOT to Big.
We make every effort to ship items as quickly as possible.
Are current Shipping times are 7-12 days due to Personalizing Process of our Items.
We use USPS Priority Mail when ever Possible.
If you need something FASTER please email us to see if we can make your due date.
If an item is on Backorder and we somehow forgot to mark it as ON BACKORDER, we will EMAIL you right away.